Use Stripe or Paddle for subscriptions, enable automatic card updates, and personalize dunning with friendly reminders that respect dignity. Offer annual prepay and alternative payment methods, and fail gracefully with instant access restoration once payment issues resolve, preventing unnecessary cancellations.
Centralize materials in a clean portal, tag lessons by journey stage, and auto-unlock modules based on activity. Integrate calendar invites, time zones, and replay links. Use captions, transcripts, and searchable notes to honor accessibility and help members re‑find answers fast.
Track activation rate, weekly engagement, and churn by cohort, not just vanity revenue. Tie metrics to actions: what message, what milestone, what moment. Use lightweight dashboards to ask better questions, then iterate offers with surgical changes rather than exhausting reinventions.
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